Informed, trained, willing to work around a schedule, they have quite I bit to offer but they do not do performance upgrades to your car they only deal with maintenance of European cars and some Japanese cars but I am sure they would be willing to work with other types of vehicles I brought my mitsubishi evolution X MR to get the suspension tuned and or aligned and they did a free inspection and gave me the rundown on what was going on and what needed to be fixed and the staff is super nice